Sep 4
While we were on holiday my son accidentally locked my HTC Magic phone (aka G2) by getting the unlocking pattern on the touch screen wrong too many times.
It then asks for your google account credentials. No problem I thought, but it would not accept them. I thought maybe it just because I was roaming and did not have full data facilities, however even once home it simply would not accept my google account details even though I could now double check them on another machine.
Took me a while to find the factory reset option so thought I would blog it here.
- Turn phone off
- Hold home key and press power on key - after a short wait (quicker than normal startup) you will see a screen with a Warning triangle and a phone picture
- Press Home key and Power on key together- you will see three options
- reboot
- apply sdcard:update.zip
- factory reset
- Select with track ball and click as required
Hope that helps someone.
60 responses to “HTC Magic locked out by too many pattern attempts, how to factory reset”
Comments now closed
Sep 7, 2009 at 2:11 PM thank you so much!
Sep 8, 2009 at 1:00 PM Thankyou so so much! haha. Your my hero now! im a very happy boy!!
Sep 15, 2009 at 3:13 PM tank you ....
Sep 16, 2009 at 7:31 AM Chur chur for that! Now I can enjoy my holiday again! Note to self - don't use the stupid pattern lock again much too inaccurate.
Sep 18, 2009 at 5:16 AM you broke my phone :(
Sep 19, 2009 at 2:52 PM thanks that helped finally after 6hrs of trying to sort it out
Sep 21, 2009 at 11:14 AM Hi there
I have a the same problem, but mine is worse.
I have a HTC HERO
Ive locked the phone. I dont know what the username and password is, but I dont want to do a factory reset, I have to much information on the phone that i need.
Plz plz help me??????
Oct 3, 2009 at 2:25 PM thanks so much! it works! >0<
Oct 12, 2009 at 6:13 PM OMG MAN THANKS SO MUCH!
Worked great. Who ever said it doesn't work or it broke their phone is a lair. The reset isn't instant, it takes like 5 mins or so, so dont panic.
thanks again.
Oct 12, 2009 at 6:31 PM i have a htc magic and i locked my phone were do i go because i forgot what im gmail is soo were do i go ?
Oct 13, 2009 at 1:28 PM cheers life saver
Oct 14, 2009 at 9:30 AM Ommggg 10qqq soo muchhh!! 10q 10q 10q 10q 10q :D:D:D:D
Oct 18, 2009 at 8:15 AM Unlocked mine without doing all that!!!!
1-If your android is off...don't bother to enter email and password...
How to open android...call yourself, your phone can still receive calls...as soon as phone rings, you have a quater of a second to press on your android button on the menu(if you see it or have put it there like mine was).
2- if that dosen't work, call yourself, answer and get to the menu by pressing on the home button right after pressing on the menu button(wich will open a settings window for your call) two things might happen(tried it a couple of times and got 2 results by error)
-1- you can acces your menu and:activate internet or try to play with the security settings
-2- you wil be promped to the pattern screen and have unlimited pattern access(after 5 unsuccesive attempts you'll need to wait 30sec.).
Hope this will work for you. I unlocked mine by opening APNdroid(to access internet/activate 3G) and after that, promped my complete gmail adress(*****@gmail.com) and my password (i made sure on my pc that i can open my gmail account with what i am entering as username and password). My phone asked me to create a new pattern, did that and after confirming it,my phone was unlocked. I've been tring lots of things for about 1hour before tring this thing.
Worked for me!!! Good luck!!!
Oct 25, 2009 at 4:43 AM Works Great...........Thanks
Oct 27, 2009 at 1:51 AM Thank you hero
Oct 30, 2009 at 12:26 PM I had the exact same problem on my HTC Hero. Hold the power button until you get that menu that pops up. The bottom one should say 'mobile network' click on it to turn the internet on (If it already isn't on) If you have a google account (Gmail account) use .....@googlemail.com Not ....@gmail.com.
Worked perfectly for me!
Hope it helps
Oct 31, 2009 at 10:17 AM SWEET!!!!! It worked! Your the man.. i was up all night looking for ways to fix it.. Thanks for your help...
Nov 2, 2009 at 10:34 AM thank you so much for the info. so glad that are people out there who are so willing to share these experiences and help the rest of us with the same issues.
thanks again
Nov 4, 2009 at 4:19 AM I'm glad this post helped most people, and sorry it upset a minority.
Nov 6, 2009 at 12:15 PM TY A LOT M FREE FROM SCOLDINGS FRM PARENTS
:P ty again...
Nov 15, 2009 at 3:50 AM Thankyou so much, My network provider " 3 " advised that this sounded like a technical fault & i would have to pay to send the phone away (2 months old ) to have reset.
Worked straight away.
Thanks again
Nov 19, 2009 at 12:31 PM I have the same problem on my HTC hero, but i dont want to wipe everything off there completely... if i clicked re-boot would it let me get into my phone with everything there as normal.. Apps,messages and things like that??
Nov 22, 2009 at 6:28 PM thanks for the input crisis over !!!
Nov 23, 2009 at 6:42 AM for those reluctant to reset remember that most data is either with google (if you use gmail) or on your SD card. Any apps you have paid for are remembered and you can download again. you may loose text messages and call history.
Nov 23, 2009 at 5:44 PM thank you i am so annoyed with android this happend with my G1 and now it has happend with my hero and they told me they had fixed it judjing by the amount of stuff on the web obviously not
Nov 26, 2009 at 3:01 PM thank youuuuuuuuuuu so much, you saved my life, i have been trying all day to work out my google sign on details and its been doing my head in - reset the phone now thanks to your help, cheers!
Nov 28, 2009 at 7:41 AM your a lifesaver :)
Nov 29, 2009 at 1:57 PM factory re-set my fone, lost all my info n files on it, app's that cost me money! thanx alot numbskull!
Nov 30, 2009 at 11:40 PM where do i get more information on this
Regards
Dec 1, 2009 at 8:08 PM I was able to use some stuff here nothing was fully there for me.. Just called support for T-Mobile they were able to get it fixed right away =]
Dec 1, 2009 at 8:25 PM thank you so much man u r owesome brilliant
thanks a lot
Dec 7, 2009 at 5:05 PM In spanish: GRACIAS - GRACIAS - GRACIAS
Dec 9, 2009 at 7:14 PM Epic fail. This is the most retarded bit of user interface I've ever seen. I've now got to reset everything to get it the way I like it. Which will take hours. No I'm starting to understand why it was worth paying extra for an iPhone. what a chump I am.
Dec 11, 2009 at 5:09 AM OH THANK YOU!
I tried talking to the HTC Helpline and they had no idea!
A quick Google search and a read of this and my fone is fixed! Its a shame all of my data is lost though!
How come putting your Google Account details in does not work??????
Thanks again
Dec 12, 2009 at 2:55 AM "Mortgage ratesThanks for sharing the information. I am very amazed at the confidence level of you guys, so i have to refer your blog to my friends because its really a help full blog.
Regards
Roger"
Dec 13, 2009 at 3:10 AM THANKKK YOU...but i have an htc hero and instead of doing home and talk, i pressed home and end..i tried rebooting the phone but the email problem was still there so i just had to RESET the phone..i synchronized my phone with the computer so my contacts are fine and i have a memory card so some of my things were saved..im just happy i can use my phone..THANKSSS!<3
Dec 20, 2009 at 5:11 PM Hi I've locked myself out of my HTC . Too many patern attempts. I'am on a screen which says to unlock sign in with your google account. I know my google account details but I have set my key board as "phone keyboard" and it does not allow me to click the character I want eg: I want the letter C I normally press the number 2 three times and get to letter C but it's not letting me do that. Any advice. Thanks
Dec 21, 2009 at 3:40 PM YOU ARE A LEGEND - Vodafone wanted to send my phone off for repair which would of cost and taken ages for something that took me no longer than an hour.
Cheers
Dec 27, 2009 at 9:42 AM My Htc has done this after my dad tried to get into my phone ... i know what to do but i need to back up my contacts first and i dont know how ... i cant use htc sync because i need to get into my phone to do that
does anybody know any other sync software that i can back up my contacts with?
Dec 27, 2009 at 11:10 AM OMG THANKS SO MUCH
Dec 27, 2009 at 8:41 PM Thanks Martyn that googlemail.com instead of gmail.com on username worked perfectly tahnks again
Jan 2, 2010 at 3:50 AM thnx dude...
Jan 6, 2010 at 5:11 PM thanks ..
Jan 9, 2010 at 12:48 PM I have a Google HTC Magic and after 54 characters sending a text, the text looks fine but when sent to other networks than Vodafone the text comes out in symbols instead of the wording send,....can anyone help
Jan 10, 2010 at 7:00 PM this does work for htc tattoo aswell but as previously said, this sets it back to factory settings so everything is removed and will have to set it all up again. shows me for forgetting my gmail account details. took me half an hour to get all of my settings back to how i wanted it. nice to unpoop myself
thanx for the reset codes, will never forget it
Jan 12, 2010 at 4:28 PM witch of the three options am I gonna press?
Jan 12, 2010 at 5:50 PM WORKED A DREAM
sooooo happy
Jan 13, 2010 at 9:58 PM Go here and you can unlock the phone and keep all of your data
http://cfossguy.blogspot.com/2009/11/little-sqlite-goodness-for-android.html
Jan 16, 2010 at 4:07 PM Iﾴm so glad for this, the exact same thin happended to me in Cran Canaria, and iﾴve been searching for an answer for over 3 weeks - Thank you soo much
Jan 19, 2010 at 7:32 PM Thankz =]
Jan 21, 2010 at 12:33 PM thank you very much, very usefull .
Jan 22, 2010 at 5:11 AM I need to access my phone without resetting it - can't afford to lose all my apps and there's also unread texts on there. Other than apps, contacts and sms messages, what else will i lose if i reset it?
Why is it that some people's username and password work and others don't?? When i enter mine it rejects it INSTANTLY - you can tell it hasn't actually connected to the net to check it. I thought it was a connectivity problem at first but i've tried in various locations and still no success. I've even tried changing my password on my gmail account too. Nothing works!
It's a disgrace that google or android haven't officially acknowledged this problem and come up with a solution!
Jan 23, 2010 at 9:48 AM i try all but still unable to unlock my phone yet..who can save me?!
Jan 27, 2010 at 5:53 AM Thank you very much. Phone to work. Thanks
Htc tatoo 1.5
Jan 29, 2010 at 10:08 AM Dude thanks sooooooooooo much altho I lost some contacts i kept my pics which were on my sd card
cheers
Jan 31, 2010 at 3:55 AM i have HTC T2223 Touch Screen phone, i turn off and remove the sim again on it ask screen setting and time setting, i applyed but unfortunatly phone is locked it ask press "cancel" then "Unlock" but i try to unlock my screen is not when i press mani key it ask above message, please help me to unlock this phone. thank you.
mohamed
Feb 2, 2010 at 8:42 PM GOOD LOOKING
Feb 3, 2010 at 12:38 PM omggg. thank you soooo much.
Feb 7, 2010 at 8:13 AM Here's the solution to unlock without losing your data:
Type you gmail username and in the password field type "null". You will then be prompted to enter a new pattern and your phone will be unlocked.
I just did this on my HTC, worked perfectly.
Source: http://code.google.com/p/android/issues/detail?id=3006 (comment 172)
Feb 16, 2010 at 5:10 PM THANK YOU SOOOOO MUCH!!!
I've spent hours trying to unlock my HTC Tattoo, it only worked with your method! I've lost all my information, but it's nothing - I've finally got my phone working! Thank you very much!